Shipping Policy

Dear customers, we have taken some safety measures to assure quick and safe delivery.

Because of the Covid19 negative impact on the business of travel, we will ship our adults and kids face masks with express mail only (which cost more) but you can still get FREE SHIPPING if you buy 2 or more face masks. For EU, UK, NZ, SE, CH, NO, and other countries a small extra charge of $5 will apply. Thank you for shopping at our online store.

- We will process your order within 2 business days
, usually on the same day.
- Your order will be dispatched via the most suitable carrier in your country

- There is usually no custom or import tax on a single item but we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
- Shipping method and delivery time varies by destination but generally, it takes 5 to 8 days for Express Shipping.

FREE shipping if you buy more then 1 Metamasks
EXPRESS SHIPPING REQUIRE YOUR PHONE NUMBER.

TRACKING
After you have received the tracking information from us (usually within 1 day after shipping), You can conveniently track your order via the 17track.net website. Just enter your tracking number. 

Express mail can not be delivered to a POBox address. Thank you.

RETURN
Due to Health Regulations, respiratory masks are personal items and may not be exchanged or returned for resale. Masks will be replaced only if defective in materials or construction.

Please consider your order carefully before placing it. 

Once an order has dispatched we do not accept returns unless (as explained above) it is found defective. The fastest way to reach us is via email:   airpollutionmasks@gmail.com or via our live chat.

The new size chart is extremely easy to understand and will show you how to choose the correct size. You can read and view it HERE

PAYMENT
We accept all payments via the STRIPE secure website or CC/PayPal. Your order will ship immediately after payment is received. In case your selection is not in stock or for customizing requests it might take up to 5 business days before your order can be shipped.

- If you would like to speak to one of us at Metamask before ordering, please do not hesitate to contact us via our live chat support. You can also call us or write to info@metamasks.com.

We will be happy to answer any questions.

(We are located in Bali and office business hours might be different from your country of origin therefore e-mail might be the best way to reach us).

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CONTACT US

+1.925.385.8691 (USA)

+62.(0)3619076612‬
info@metamasks.com
Jl. Muding Indah Gg. XI No.1, Kerobokan Kaja, Kuta Utara, Badung, Bali 80361